Managed Services

1Leverage on Danawan Technologies expertise and resources to offload key support functions for your hardware, software, peripherals and network applications. We can provide skilled, temporary staffing to help with your day-to-day IT challenges, or for as long as necessary to complete your project, so that your staff can focus on more high-value, high-return projects.

• Effective single-point-of-contact services to meet all your IT support requests;
• Flexible, custom-designed support solutions, including multi-lingual, 24/7 coverage, etc.;
• Vendor-certified support professionals;
• Adherence to best practices and proven methodologies.

2Based on internationally standards, Danawan Technologies technical service desk delivers guaranteed local and remote assistance to meet your predetermined service level needs.

• Service desk technician are trained in all current PC architecture and major business software applications, and have extensive experience in solving inherent technical issues;
• Monthly reports summarize activities and help flag potential user training needs, re-occurring hardware problems, or system upgrade/refurbishment requirements.

3Danawan Technologies networking specialists monitor and troubleshoot your network via remote connection to your infrastructure or hosting location to keep your servers, routers and network applications operating at peak performance.

• Services include performance management, fault management, configuration management, and change management;
• Service level agreements provide cost-effective support to fit your budget and meet your service needs – up to total 24/7 coverage, 365 days a year;
• Valuable reporting and planning information provided, including trend analysis and maintenance records;
• Access to Danawan Technologies Web portal enables monitoring of support status and real-time self-service reporting.

4We can provide skilled temporary support to help manage your IT projects. Our highly trained teams of specialists can manage your IT projects from initial concept through project completion.

• Proven methodology aligned with industry standard;
• Clearly-defined roles, responsibilities and accountabilities ensure that project plans and milestones are achieved;
• Client surveys initiated after post-project sign-off ensure customer satisfaction.

Contact us!

Danawan Technologies Sdn. Bhd.

  • user_white Unit 5, 2nd
    Floor, Bangunan Majid Mohammad, Spg 235-7, Jalan Pasar Baru, Kg Kiarong, Bandar Seri Begawan BE1318, Negara Brunei Darussalam
  • speech_white Tel. +673-2455178 / +673-2455278. Fax. +673-2455218.
  • mail_white E-mail:
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