Invent

Maintenance & Support


Maintenance & Support

National coverage with service locations and access to certified technicians across Brunei; Industry-standard certifications and major service accreditations and authorizations from leading manufacturers including Zhone Technologies, Pandatel, SR Telecom, Marconi, Tandberg and many others; Priority access to manufacturers’ parts inventories, problem resolution databases and 2nd level technical support; Online service requests and repair status updates; Comprehensive incident management and reporting; Pre-established service level commitments; Refined methodologies, tools and processes.

• National coverage with service locations and access to certified technicians across Brunei;
• Industry-standard certifications and major service accreditations and authorizations from leading manufacturers including Zhone Technologies, Pandatel, SR Telecom, Marconi, Tandberg and many others;
• Priority access to manufacturers’ parts inventories, problem resolution databases and 2nd level technical support;
• Online service requests and repair status updates;
• Comprehensive incident management and reporting;
• Pre-established service level commitments;
• Refined methodologies, tools and processes.

Updates & Upgrades

To upkeep your network, computers, operating systems and software up to date with the latest improvements and safeguards, Danawan Technologies can manage and implement the updating of your applications, system security and networking environment to optimize their value and effectiveness. Our expert support ensures smooth, timely coordination and execution to minimize disruptions and employee downtime, and provides a cost-effective alternative to using internal IT resources.

• Patch management: Support services include collection of software patches and Service Pack updates from vendors, security and functionality upgrades, operating system upgrades, and network operating system patches, and pre-installation and testing of patches for rollout across your IT environment;

• Installs, Moves, Adds, Changes: Services include setting up or relocating individual workstations, installing system upgrades such as operating systems, and implementing hardware and software applications. Danawan Technologies technicians will minimize employee disruptions and downtime during desktop setups and upgrades. Danawan Technologies technical services teams can help optimize the performance and reliability of your entire computing and networking infrastructure.

• Dedicated on-site support: Warranty and maintenance service available in a range of service levels, from 7-day/24-hour onsite support to any custom response time depending on your needs;

• Dispatch support: Nationwide priority access to critical system components and spare parts to facilitate timely repairs to your hardware, operating system, applications and network;

• Preventive maintenance: A proactive solution combining pre-scheduled maintenance inspections and specified servicing tasks to minimize equipment failures;

• Depot/carry-in service: A low-cost option for warranty and non-warranty repairs and maintenance support.


Contact us!

Danawan Technologies Sdn. Bhd.

  • user_white Unit 5, 2nd
    Floor, Bangunan Majid Mohammad, Spg 235-7, Jalan Pasar Baru, Kg Kiarong, Bandar Seri Begawan BE1318, Negara Brunei Darussalam
  • speech_white Tel. +673-2455178 / +673-2455278. Fax. +673-2455218.
  • mail_white E-mail: info@danawan.com
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